Frequently Asked Questions

At check-in, we typically conclude contracts from 1 month to 12 months (length may vary based on agreed duration).
Bills, weekly cleaning, tech support are included to the price. Deposit, commission charged extra. Please contact our manager for details.
If you plan to depart earlier, you must notify us at least 30 days in advance.
Please be aware that, as a commercial organization, we retain the right to decline check-in without providing a detailed explanation.

Colife is a residential project designed for long-term rental. The minimum length of stay is 1 month

We love pets very much! But, unfortunately, it’s impossible to live with them in most of Colife’s apartments. We are ready to consider your application individually, please send our manager a photo of the pet, and we will send a request to the owner.

Sure, we provide our guests with this opportunity.

As for the deposit, it is transferred to another facility. It should be noted that not all properties permit relocation without forfeiture of the deposit. The Guest's manager will provide guidance on which properties are exempt from deposit forfeiture upon relocation.

When moving to a new apartment, a new contract is concluded.

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If you want to move out earlier (you have lived less than the period specified in the contract), you need to notify us of your intention 30 days before the eviction: half of the deposit will be refunded if we are informed about check-out more than 30 days in advance (the deposit is 50% of the monthly rental price). If you failed to warn us/you have an urgent eviction, the deposit will be withheld in full.

Colife provides all its potential residents with an opportunity to see the room/apartment. In the last 14 days of your stay, we reserve the right to show your room to future residents. We assure you that we will warn you about upcoming visits.

If you book a private apartment, you can have guests visiting you day time or overnight.
If you rent a room in shared apartment, your friends can visit you in the daytime, from 10 am to 10 pm, but no more than two people during the day. Guests can’t stay in the apartment without you. We request you to warn your neighbors about upcoming visits in the chat to maintain harmonious relations inside the apartment.
If you want to invite a friend in the nighttime offering him/her a place in your room, you should agree on this with us and your neighbors in the public chat room by providing us with the prospective guest’s full name and phone number. For the comfort of everyone in the apartment, guests in shared apartment cannot stay more than three nights a month.
The inviter bears full responsibility for the guests, including financial liability for property damage

Two persons may live together in one room under the following conditions:

1. The total number of tenants in the apartment must not exceed the standarts
2. The size of the room provide a comfortable living experience for two individuals

An additional fee of 25% will be applied to the monthly rental cost of the room in a shared apartment for the accommodation of a second person.

Our sales department will be pleased to provide you with information regarding available rooms with your preferences and requirements.

In our apartments, problems with neighbors are rare, but if they have occur, remember:

1. Discussing the problem always helps;
2. A simple walk together or a pizza dinner may be the key;
3. If these methods failed, please inform us, we will try to help!

Smoking is forbidden in the apartment (even on the balcony): the penalty is $5000 HKD

1. Room transfer upon check-out, as well as upon check-in, is performed according to
the acceptance and transfer certificate.
2. The room should be clean, otherwise you'll have to pay for cleaning service.
3. The checkout time is before 12 p.m.

If, at the initiative of the tenant, eviction occurs after 12 pm, then an additional fee in the amount of one day of stay will be charged.

The list of provided furniture can be found in the profile of a specific apartment/room on our website. There is a bed, wardrobe, mirror, blanket with a pillow, and curtains in each of our rooms. Optionally, there is a dresser, desk, chair, working lamp, carpet, and blanket in rooms

We do not provide disposable slippers, bathrobes, or personal hygiene products in both rooms and apartments.
All our apartments are fully equipped with kitchen appliances, apartment decor, bed linens, pillows, blankets, and more.
Sets of bed linen and towels are not included in the rooms but can be provided upon request for an additional charge.

We do not change the configuration of apartments or rooms. If you want to purchase additional furniture and appliances, coordinate their installation with us. This can be done by contacting customer support

We care about  that the apartments have everything you need for a comfortable stay. In our kitchens there is always a set, a dining group, a stove, a refrigerator, a microwave oven, an oven, a set of dishes and cutlery, a frying pan, a saucepan, a knife and a trash can. From home appliances in the apartment you will find a washing machine, iron and ironing board, dryer, vacuum cleaner, cleaning kit. More detailed information on the equipment of the apartment can be found in the apartment/room card on the website

We provide everything you need, but such items as a vacuum cleaner, coffee machine, oven, dishwasher, toaster, water filter, rolling pin, potato masher, garlic press, etc. are
optional

The apartment is connected to the Internet and has Wi-Fi

The rental price has already included cleaning of common areas: kitchen, bathrooms and
hallway, 3−4 times a month. This service removes the burden of weekly cleaning from the tenants, but we really ask you not to forget to clean up after yourself and keep the apartment comfy.
If you are not satisfied with the quality of cleaning, immediately inform customer
support by attaching a photo / video.
Note. The room is your personal space, so cleaning there is not provided

If something is broken in the Colife’s apartment, you need to report the incident to customer support by attaching a photo / video of the breakdown. Remember, it is very important not to call the master by yourself, as you can stumble upon scammers. Our team will call to proven specialists to carry out diagnostics.
After determining the cause of the breakdown, there are two repair options:
1. At the expense of Colife, if the breakdown occurred due to the wear of equipment /
furniture.
2. At the expense of the tenant/s, if the reason is improper use. In this case, we will
help to repair the damage, but we will deduct the repair amount from the deposit.
With the next payment for rent, it must be replenished.
The repair time depends on the cause of the breakdown.
Note that Colife does not repair appliances and furniture left by the owner or previous tenants

In case of clogges, you must report the problem to customer support by attaching a photo / video. In the nearest scheduled cleaning of the apartment, specialist will use a remedy for clogges. If this measure does not help, we will call a plumber and coordinate with you the time of his arrival, as the master must be met by one of the tenants. Note that Colife pays for the call of a plumber if the cause of the clogges does not lie in
the improper disposal of waste — cotton swabs, personal hygiene products or food leftovers. Otherwise, we will deduct the cost of work in equal proportions from the deposit of all residents, which will need to be replenished with the next rental payment. The best remedy for clogges is to prevent it from happening. It is necessary to monitor the cleanliness of the sink and bathroom, cleaning up food leftovers and other waste

We kindly ask you not to forget to clean up after yourself and keep the apartment clean, as well as take care of the property.

If furniture cleaning is necessary in the Colife apartment, you need to promptly report the incident to customer support by attaching a photo/video.
It is very important not to call a master yourself, as you can stumble upon scammers.
The staff of Colife will call for you proven specialists for dry cleaning.
After determining the cause (food/liquid contamination, etc.) of contamination, there are two options:

1. At the expense of Colife, if the contamination occurred for a reason beyond the control of the current tenant
2. At the expense of the tenant/s, if the reason is due to careless handling. In this case, we will help to eliminate the contamination, but we will deduct the repair amount from the deposit.

With the next payment for the rent, it must be replenished.

You can buy a light bulb in the nearest store. If this is inconvenient for you, you can take a picture of the light bulb, send a photo to a chat with customer support. We will order a light bulb, and you will need to meet the courier and screw it on

You need to report the problem to customer support by attaching a photo/video, the date and time when you will be able to meet a specialist.
We ask you to check the air conditioner control panel yourself while writing a message: often the problem is in accidentally incorrectly set mode.

Colife is not an Internet provider and is not responsible for any problems at the provider’s side. In case of problems with the Internet, please contact our customer support and we will resolve the issue with the provider as soon as possible

There are several support lines in Colife:
1. Customer support.
For contacting with all problems from 9:00 to 21:00 daily.
2. Night hotline.
From 21:00 to 9:00, you can contact in case of emergency.
3. Financial support.
On weekdays from 10:00 to 21:00, you can contact us about payment and deposit. Also, when you check in, you will be connected to the apartment chat, where you can communicate with neighbors, find out the right contact in Colife and ask for help from customer support

Utilities bills are included in the price.

For each overdue day of payment, according to the contract, you are charged with penalties. We request you to always pay for your accommodation on time. If the remaining payment is delayed by more than 3 days, the contract is considered terminated with the retention of the deposit as a penalty

The deposit can’t be used as payment for the last month of rent. The deposit is an amount that is frozen for all duration of your rent and is reimbursed within five days after check-out and when you return the keys.
The deposit is required to protect the rented accommodation from negative factors, such as various damage of property, payment arrears, etc. It guarantees the fulfillment of all the contract terms

Under the agreement, we return your deposit within 30 days after your check-out and return of keys.

All payments and contracts are processed only through the official Colife app.
We never ask for payments via WhatsApp, bank transfers to personal accounts, or any other platforms.
Once your booking is confirmed, you’ll receive an invoice and contract directly in the app.