1How the Licence Works
(1)
These Colife HK Licence Terms set out the standard terms on which Colife Limited, as Licensor, grants a personal contractual licence for residential accommodation in Hong Kong. They apply together with an individual Licence Agreement Key Terms Sheet issued for a specific stay.
(2)
The Licence Agreement is concluded when the Licensor issues a completed and signed Key Terms Sheet and the Licensee signs that Key Terms Sheet or otherwise accepts it in a manner approved by the Licensor.
(3)
Under the Licence Agreement, the Licensor grants the Licensee a personal licence for the Resident to occupy the Accommodation as described in Section 4 and, where applicable, use the Shared Areas during the Stay Period. The Licensee agrees to pay the fees and follow the rules set out in the Key Terms Sheet and these Terms.
(4)
The Licence Agreement consists of the Key Terms Sheet, these Terms, the Payment Plan stated in the Key Terms Sheet, the Fees and Charges Schedule, and any house rules, Handover Form, notices or other documents expressly incorporated by the Licensor.
(5)
The Key Terms Sheet sets out the individual details of the stay, including the Licensee, Resident, Accommodation, Accommodation 2 if a planned accommodation change applies, Stay Period, Licence Fee, Deposit, Service Fee, Payment Plan and the applicable version of these Terms. If the Key Terms Sheet and these Terms say different things, the Key Terms Sheet prevails for the individual commercial and accommodation details; these Terms prevail for standard rules, unless the Key Terms Sheet expressly states otherwise.
2The Licence
(6)
The Licence Agreement is made between the Licensee and Colife Limited as Licensor. In these Terms, Licensor means Colife Limited, BR No. 75871216.
(7)
The Licensor grants the Licensee a personal, non-transferable contractual licence for the Resident to occupy the Accommodation and, where applicable, use the Shared Areas during the Stay Period.
(8)
The Licence is granted for private residential occupation only and is intended for a stay of not less than twenty-eight (28) continuous days. The Licensor does not provide hotel or guesthouse accommodation under these Terms. The Licence does not create a tenancy, lease, sub-tenancy, estate, assignment or other interest in land, and it does not give the Licensee or Resident exclusive possession of the Accommodation, Apartment, Shared Areas, Building or any part of them.
(9)
The Licensor retains control, possession and management of the Accommodation and Apartment. The Licensor may manage and access the Accommodation, Apartment and Shared Areas, arrange maintenance, issue house rules, and take reasonable steps needed for safety, compliance, building management, owner-side requirements and the proper operation of the Apartment.
(10)
The Licence is personal to the Licensee and Resident. Only the Resident may occupy the Accommodation as a resident. The Licensee must not assign, transfer, sublet, sub-license, advertise, share, charge for or otherwise deal with the Accommodation, the Licence or any rights under the Licence Agreement.
3Licensee and Resident
(11)
The Licensee is the person or company named as Licensee in the Key Terms Sheet. The Licensee is the contractual party to the Licence Agreement and is responsible for all payments and obligations under it.
(12)
The Resident is the person named as Resident in the Key Terms Sheet and allowed to occupy the Accommodation. If the Residentfield is left blank, the Licensee is the Resident. If the Licensee is a company, the Resident must be an individual approved by the Licensor and named in the Key Terms Sheet.
(13)
The Licensee is responsible for the Resident’s occupation, conduct, payments and compliance with the Licence Agreement, and for any act, omission, breach, damage, loss, cost or charge caused by the Licensee, the Resident or their visitors.
(14)
The Licensee must ensure that the Resident receives and complies with the Licence Agreement, these Terms, the house rules and any reasonable instructions issued by the Licensor. The Licensee and Resident must keep their contact details up to date.
4Accommodation and Stay
(15)
The Licence gives the Licensee a personal right for the Resident to occupy the Accommodation during the Stay Period. The Accommodation may be either a Room within the Unit / Flat stated in the Key Terms Sheet, together with the right to use the Shared Areas, or the whole Unit / Flat. For determining the Accommodation under the Key Terms Sheet, the following terms apply. Accommodation means the accommodation stated under “Your Accommodation” in the Key Terms Sheet. Room means the room stated in the Key Terms Sheet, if any. Accommodation 2 means the accommodation stated under “Accommodation 2” in the Key Terms Sheet, if a planned accommodation change applies. Apartment means the Unit / Flat stated in the Key Terms Sheet. Building means the building in which the Apartment is located. Shared Areas mean the areas of the Apartment used together with other residents or designated by the Licensor as shared areas, such as the kitchen, bathroom, corridor and any other non-bedroom common area. Stay Period is the period from the Start Date to the End Date stated in the Key Terms Sheet.
(16)
If Accommodation 2 or the Move Date is left blank in the Key Terms Sheet, no planned accommodation change applies, unless the Licensor confirms otherwise in writing. If Accommodation 2 and a Move Date are stated in the Key Terms Sheet, the Resident must move from the Accommodation to Accommodation 2 on the Move Date. The planned accommodation change is part of the same stay, does not end the Licence Agreement and does not create a new agreement. The Accommodation and Accommodation 2 are not provided at the same time unless the Licensor agrees otherwise.
(17)
The Licensor may adjust accommodation numbering, room numbering, naming or internal descriptions for operational reasons. This does not affect the Licence Agreement if the Resident receives the Accommodation stated in the Key Terms Sheet or an agreed replacement accommodation.
5Fees and Payment
(18)
The Licensee must pay the Licence Fee, Deposit and Service Fee stated in the Key Terms Sheet, together with any additional fees, charges or payments due under these Terms, the Fees and Charges Schedule or agreed by the parties.
(19)
The Licence Fee is the fee for the Licence during the Stay Period. If the Licence Fee is stated by reference to a month, it applies to each monthly period or part of a monthly period during the Stay Period, unless the Key Terms Sheet states a different calculation. The Service Fee covers administrative arrangements, booking support, resident support and standard operational work connected with the stay, and is non-refundable once the Licence Agreement is concluded, unless the Licensor agrees otherwise.
(20)
The Payment Plan states when payments must be made, what each payment includes and the amount due. The First Payment means thefirst payment stated in the Payment Plan.
(21)
The Licensor is not required to provide access to the Accommodation, confirm check-in or secure the stay unless the First Payment has been received in full and the Licensee or Resident has provided documents, information and approvals reasonably required for the stay.
(22)
Payments must be made in Hong Kong dollars, unless the Licensor agrees otherwise, and by the payment method provided or approved by the Licensor. The Licensee is responsible for bank charges, transfer fees, payment service fees, currency conversion costs and any costs caused by failed or delayed payments.
(23)
If a payment is overdue, the Licensor may charge a late payment fee of 1% of the unpaid amount for each day of delay, suspend non-essential services, refuse check-in or access, require immediate payment of overdue amounts, or terminate the Licence Agreement if the non-payment is not remedied.
(24)
The Licensor may apply any payment received from the Licensee to any outstanding amount due under the Licence Agreement. The Payment Plan may be changed only by written agreement of the parties.
6Deposit and Refunds
(25)
The Licensee must pay the Deposit stated in the Key Terms Sheet in accordance with the Payment Plan. The Deposit is held as security for the Licensee’s obligations under the Licence Agreement.
(26)
The Licensor may deduct from the Deposit any amount reasonably required to cover unpaid amounts, damage, missing or damaged items, lost keys or access devices, extra cleaning, deodorising, pest treatment, third-partyfines or charges caused by the Licensee, the Resident or visitors, fees or charges under the Fees and Charges Schedule, claims, breach costs or any other amount due to the Licensor under the Licence Agreement.
(27)
If the Deposit is not enough to cover all amounts due, the Licensee must pay the balance withinfive business days after the Licensor’s request.
(28)
If a planned accommodation change applies, the Deposit continues to cover both accommodations and is not refunded at the time of the accommodation change.
(29)
Subject to deductions, the Deposit or its balance will be refunded afterfinal check-out, return of all keys and access devices, and settlement of all outstanding amounts. The Licensor will normally process the refund within 30 calendar days afterfinal check-out, but more time may be needed for inspection results, building management charges, damage assessment or correct refund details.
(30)
The Deposit will be refunded by the original payment method unless the Licensor agrees otherwise. Any bank, transfer or refund charges are borne by the Licensee.
(31)
If the Licensee ends the stay before the End Date, the Licensor may retain the Deposit as compensation for early termination, unless the Licensor approves a replacement licensee who signs a new agreement for the remaining period or another period accepted by the Licensor.
(32)
Except as expressly stated in these Terms or agreed by the Licensor, Licence Fee, Service Fee and other payments are non-refundable. If the Licensee cancels before check-in or does not check in, the Licensor may retain the First Payment or any part of it to cover lost booking opportunity, administrative work and other costs. Any refund may be reduced by outstanding payments, Deposit deductions, transaction fees and other amounts due to the Licensor.
7Utilities and Internet
(33)
Normal residential use of electricity, water, gas, sewage, internet and similar utilities is included in the Licence Fee unless the Key Terms Sheet states otherwise.
(34)
The Resident must use utilities reasonably and safely, must avoid waste and must not misuse or damage meters, pipes, wiring, appliances or utility equipment. The Licensee is responsible for loss, damage or third-party charges caused by unsafe use, misuse or damage to utilities or related equipment by the Licensee, Resident or visitors.
(35)
If the Key Terms Sheet or a separate written agreement states that any utilities are excluded from the Licence Fee or separately chargeable, the Licensee must pay them in the agreed manner.
(36)
Internet, where available, is provided for ordinary personal use. The Licensor does not act as an internet service provider and does not guarantee uninterrupted speed, coverage or connectivity.
(37)
An interruption, failure, restriction or reduced availability of utilities, internet, building systems, public services or building facilities outside the Apartment, including lifts, entrances, corridors, staircases, intercom, security systems and other common parts of the Building, does not by itself entitle the Licensee to a refund, fee reduction or compensation. This does not limit any liability for direct loss caused by the Licensor’s own breach, negligence or wilful misconduct, or any liability that cannot be excluded under applicable law.
(38)
The Licensor may provide or arrange optional services from time to time. Such services are subject to availability, additional charges and any service rules notified by the Licensor.
8Check-in and Handover
(39)
Unless the Licensor agrees otherwise, check-in is after 2:00 pm on the Start Date and check-out is before 12:00 noon on the End Date or earlier termination date. Check-in and check-out are arranged with the Licensor and are subject to availability, cleaning, building access rules and operational requirements.
(40)
Before check-in, the Licensee and Resident must provide all documents and information reasonably requested by the Licensor, including identification documents, contact details and emergency contact details. The Licensor may refuse or delay check-in if required documents, information, approvals or the First Payment have not been received.
(41)
At check-in, check-out or accommodation change, the Licensor may prepare a Handover Form. A Handover Form means any check-in, check-out or accommodation-change record, inventory, photo record, video record, condition report or other handover document used for the Accommodation, Accommodation 2, the Apartment, keys, access devices, furniture, appliances or other provided items.
(42)
The Handover Form may be signed, confirmed or recorded electronically. The absence of a signed Handover Form does not affect the validity of the Licence Agreement, and the Licensor may rely on photos, videos, messages, inspection records and other available evidence of condition, damage, missing items or handover.
(43)
At check-out, the Resident must leave the Accommodation and the Apartment in good condition, fair wear and tear excepted, remove all personal belongings, return all keys and access devices, pay all outstanding amounts and follow the Licensor’s reasonable check-out instructions.
(44)
The Resident must check out no later than the agreed check-out time on the End Date or earlier termination date. If the Resident does not check out on time, the Licensor may charge an additional occupation fee, recover losses and take lawful steps to recover control of the Accommodation and protect the Apartment.
(45)
If belongings are left behind, the Licensor may move, store, return, deliver, dispose of or otherwise deal with them in accordance with law. The Licensee is responsible for reasonable storage, delivery, disposal and related costs.
9House Rules
(46)
The Resident must use the Accommodation, Apartment and Shared Areas, where applicable, responsibly, respectfully and only for private residential purposes.
(47)
The Licensee and Resident must comply with Hong Kong law, building management rules,fire, safety, hygiene and security requirements, the Licensor’s house rules and reasonable instructions issued by the Licensor.
(48)
The Licensee and Resident must not use the Accommodation or Apartment for illegal, unsafe, commercial or improper purposes; disturb neighbours, other residents, building staff or the Licensor’s team; smoke, vape or use openflames where prohibited; keep pets without prior written approval; hold parties, events, gatherings or business meetings; make alterations, installfixtures, change locks or add security devices; damage, remove or misuse furniture, appliances,fittings or equipment; store dangerous,flammable, illegal or excessive items; allow an unapproved person to live in the Accommodation or use it as an additional resident; breach the visitor rules applicable to the Accommodation; or obstruct the Licensor’s access, inspection, maintenance or management rights.
(49)
The Resident must keep the Accommodation clean, tidy and safe. If housekeeping is provided during the Stay Period, it applies to the non-bedroom common areas of a multi-room Apartment only, whether the Accommodation is a room or the whole Apartment, and does not include occupied bedrooms. If the Accommodation is a studio apartment, housekeeping may cover the whole studio. Shared Areas must not be blocked, used for storage or treated as private space where they are shared with other residents.
(50)
The Licensor may issue house rules for day-to-day living, cleaning, waste disposal, visitors, quiet hours, safety, appliances and use of Shared Areas. Visitor rules may differ depending on the Accommodation. If a Room is stated in the Key Terms Sheet, no visitor may live in, use or stay overnight in that room or the Apartment without the Licensor’s prior approval. If no Room is stated, ordinary personal visitors are permitted without prior approval, provided they do not live in the Accommodation, become additional residents, cause nuisance, breach building rules or house rules, overcrowd the Accommodation or use it for any improper purpose. House rules form part of the Licence Agreement once notified to the Licensee or published by the Licensor.
(51)
A serious or repeated breach of the house rules may lead to charges under the Fees and Charges Schedule, deduction from the Deposit, refusal of services, relocation or termination.
10Repairs and Access
(52)
The Licensor will arrange reasonable maintenance and repairs for issues within its control and responsibility inside the Accommodation or Apartment. The Licensor is not responsible for maintaining, repairing or keeping in operation any common parts, systems, facilities or services of the Building that are controlled by an owner, landlord, building management, public utility provider or other third party, including lifts and other building facilities outside the Apartment.
(53)
The Resident must promptly report any damage, malfunction, leak, pest issue, safety concern or other problem affecting the Accommodation or Apartment through the Licensor’s support channels. If an issue affects common parts, systems, facilities or services of the Building outside the Apartment, the Resident should report it to the Licensor where it affects the stay, and the Licensor may forward the issue to the responsible owner, landlord, building management or service provider. If the Resident delays reporting an issue within the Accommodation or Apartment and the delay causes further damage or cost, the Licensee may be responsible for the additional cost.
(54)
The Licensee is responsible for damage, loss, repair, replacement or extra cleaning caused by the Licensee, the Resident or their visitors.
(55)
The Licensor may access the Accommodation, Apartment and Shared Areas, where applicable, for management, cleaning, inspection, repair, maintenance, safety, security, compliance, viewing, check-in, check-out, accommodation change or other reasonable operational purposes.
(56)
The Licensor may access the Accommodation on reasonable prior notice for inspection, repair, maintenance, cleaning, safety checks, suspected breach, end-of-stay preparations or other reasonable purposes.
(57)
The Licensor may access the Accommodation without prior notice in an emergency, suspected emergency, safety risk, water leak,fire risk, security incident, serious breach or where immediate access is reasonably required to protect people or property.
(58)
The Licensor will keep access limited to the purpose and will use reasonable efforts to reduce disturbance. The Licensee and Resident must not obstruct the Licensor’s lawful access.
11Personal Belongings
(59)
The Resident is responsible for personal belongings kept in the Accommodation, Apartment or Building.
(60)
The Licensor is not responsible for loss, theft or damage to personal belongings except to the extent directly caused by the Licensor’s negligence or wilful misconduct.
(61)
The Licensor’s insurance, if any, does not cover the Resident’s personal belongings. The Resident should keep valuables secure and arrange personal insurance if needed.
(62)
The Licensor may make reasonable efforts to locate or return lost items, but is not liable for loss, delay, delivery issues or costs connected with such items.
12Accommodation Changes
(63)
If Accommodation 2 and the Move Date are stated in the Key Terms Sheet, the planned accommodation change applies on the Move Date.
(64)
The Licensor may require the Resident to move to another accommodation if reasonably needed because of maintenance, repairs, safety or hygiene concerns, building management requirements, owner-side or landlord-side issues, regulatory or compliance requirements, emergency, force majeure or other justified operational reasons.
(65)
If the Licensor requires relocation, the Licensor will give reasonable prior notice where practicable and will use reasonable efforts to offer suitable alternative accommodation. A planned accommodation change or relocation arranged by the Licensor does not break the continuity of the Stay Period. A relocation required by the Licensor does not terminate the Licence Agreement unless the Licensor states otherwise or relocation cannot reasonably be arranged.
(66)
The Resident may request relocation. Any relocation requested by the Resident is subject to the Licensor’s approval, availability, payment of any applicable fee and signing or acceptance of any document required by the Licensor.
13Owner-side and Compliance
(67)
The Licensor may provide the Accommodation under an arrangement with an owner, landlord, superior tenant, building management or other rights holder.
(68)
If the Licensor’s own right to use, manage or provide the Accommodation ends or is materially affected, the Licensor may relocate the Resident or end the Licence Agreement.
(69)
If the Licensor’s right to provide the Accommodation ends before the End Date, the Licence Agreement ends automatically on the date when the Licensor can no longer lawfully or practically provide the Accommodation, unless the parties agree on relocation or another solution.
(70)
If the Accommodation, Apartment or Building becomes subject to legal, regulatory, building, safety,fire, housing, basic housing unit, subdivided unit or similar requirements, the Licensor may take reasonable steps needed for compliance. Such steps may include requesting documents, arranging inspections, carrying out works, changing house rules, limiting occupation, relocating the Resident or ending the Licence Agreement if continued occupation cannot lawfully or reasonably continue.
(71)
Nothing in the Licence Agreement requires the Licensor to provide or continue any occupation that would be unlawful, unsafe or contrary to building management or regulatory requirements.
14Ending or Extending the Stay
(72)
The Licence Agreement ends automatically on the End Date unless it is extended or terminated earlier in accordance with these Terms. There is no automatic renewal, and continued occupation after the End Date does not create a new agreement, tenancy, periodic arrangement or renewal.
(73)
The Licensee may request an extension before the End Date. Any extension is valid only if confirmed by the Licensor in writing and the Licensee pays all amounts required for the extension. The Licence Fee and other payments for an extension may di ff er from the previous amounts.
(74)
The Licensee may terminate the Licence Agreement before the End Date by giving the Licensor at least 30 days’ Formal Notice, unless the Key Terms Sheet states a different notice period.
(75)
If the Licensee terminates early or the Resident checks out early, the Licence Fee for the current payment period is not refundable, and early check-out does not by itself reduce the Licence Fee or create a right to refund for any part of the minimum twenty-eight (28) continuous day period, unless the Licensor agrees otherwise or these Terms expressly provide otherwise. The Deposit and other payments are dealt with under these Terms.
(76)
The Licensor may terminate the Licence Agreement by giving the Licensee at least 30 days’ Formal Notice.
(77)
The Licensor may terminate the Licence Agreement immediately if the Licensee, Resident or any visitor fails to pay any amount when due, materially breaches the Licence Agreement or house rules, causes serious disturbance, nuisance, damage or safety risk, uses the Accommodation or Apartment for illegal or improper purposes, allows an unapproved person to live in the Accommodation or use it as an additional resident, breaches the visitor rules applicable to the Accommodation, sublets or advertises the Accommodation, obstructs lawful access, provides false or misleading information, or commits or is reasonably suspected of committing a criminal offence connected with the Accommodation, Apartment or Building.
(78)
Upon termination, the Resident must check out, return all keys and access devices, remove personal belongings and pay all outstanding amounts by the effective termination date. Termination does not affect rights or obligations that have already arisen, including payment obligations, deductions, damage claims, confidentiality, personal data, liability and dispute resolution.
15Liability
(79)
The Licensor is responsible only for direct loss caused by its breach of the Licence Agreement, negligence or wilful misconduct.
(80)
The Licensor is not responsible for indirect loss, loss of profit, loss of opportunity, inconvenience, emotional distress, business loss or other consequential loss.
(81)
The Licensor is not responsible for matters outside its reasonable control, including interruption, failure, repair, closure or reduced availability of utilities, internet, building services, lifts, entrances, corridors, staircases, intercom, security systems, water supply, electricity, public works, noise, traffic, construction, neighbour conduct, building management decisions, government actions or owner-side issues.
(82)
The Licensor is not responsible for disputes between residents, neighbours or visitors, but may take reasonable action where conduct affects safety, quiet enjoyment, house rules or the operation of the Apartment.
(83)
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
16Personal Data
(84)
The Licensor may collect, use, store and process personal data of the Licensee, Resident, emergency contact and visitors for preparing and performing the Licence Agreement, identification, check-in, payments, refunds, accounting, support, maintenance, property management, safety, security, emergency contact, legal and compliance obligations, and protection of the Licensor’s rights and legitimate interests.
(85)
The Licensor may share personal data with its staff, affiliates, service providers, contractors, payment providers, professional advisers, insurers, building management, owners, public authorities and other persons where necessary for those purposes.
(86)
The Licensee must ensure that any personal data provided to the Licensor is accurate and that the Resident, emergency contact and visitors are informed that their data may be used in accordance with these Terms and the Licensor’s Privacy Policy.
(87)
The Licensor may use contact details for service messages and operational communications. Marketing communications may be sent only where permitted by law or consented to by the recipient.
17Communications and Formal Notices
(88)
The primary communication channels for day-to-day requests, support, maintenance issues affecting the Accommodation or Apartment, and operational communications are email to care@colife.hk and the official Colife App [ App Store | Google Play ]. The Licensor may also communicate with the Licensee and Resident by phone, WhatsApp, electronic signature platform, online portal or any other communication channel used or approved by the Licensor.
(89)
A Formal Notice means a written notice expressly given under the Licence Agreement. A Formal Notice from the Licensee must be sent by email to care@colife.hk. The official Colife app may be used in addition to email if the Licensor makes this function available, but it does not replace the required email notice unless the Licensor expressly confirms otherwise in writing.
(90)
A Formal Notice from the Licensor may be sent to the email address stated in the Key Terms Sheet or later notified to the Licensor. The Licensor may also send a copy of the Formal Notice through the official Colife app, WhatsApp, phone message, electronic signature platform or other communication channel used by the Licensee or Resident, but email remains sufficient for delivery.
(91)
A Formal Notice sent by email is treated as delivered when sent, unless the sender receives an automatic delivery failure message.
(92)
Day-to-day requests, maintenance issues affecting the Accommodation or Apartment and operational messages may be handled by email to care@colife.hk, through the official Colife app or through the Licensor’s usual support channels. The Licensor may update its support channels from time to time by notice, website publication or other reasonable communication.
18Electronic Signing
(93)
The Key Terms Sheet, any amendment or addendum to the Licence Agreement, any extension, relocation confirmation, termination document, Handover Form or other individual document for a specific stay may be signed, accepted and delivered electronically.
(94)
Electronic signatures, scanned signatures, signatures inserted as images, signature platforms, email confirmations, messenger confirmations and other electronic approvals may be used if accepted by the Licensor.
(95)
A PDF or electronic copy of a signed or accepted individual document has the same contractual effect as a paper original, to the extent permitted by law.
(96)
These Terms are approved and issued by the Licensor as standard terms. They do not require a separate signature by the Licensee. The Licensee accepts the applicable version of these Terms by signing or otherwise accepting the Key Terms Sheet.
(97)
Formal Notices may be sent electronically in accordance with Section 17. A Formal Notice does not need to be signed by hand unless the Licence Agreement or the Licensor expressly requires it.
19Law and Final Terms
(98)
The Licence Agreement is governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction over any dispute relating to the Licence Agreement.
(99)
The parties willfirst try to resolve any dispute in good faith through communication and negotiation.
(100)
The Licence Agreement does not give any third party a right to enforce any term under the Contracts (Rights of Third Parties) Ordinance, unless expressly stated otherwise.
(101)
If any part of the Licence Agreement is invalid, illegal or unenforceable, the remaining parts continue in force.
(102)
A delay or failure by the Licensor to exercise a right does not waive that right. A waiver is effective only if given in writing and only for the specific matter stated.
(103)
The Licence Agreement contains the entire agreement between the Licensor and the Licensee in relation to the stay and replaces any earlier discussion, message, offer or understanding, unless expressly included in the Key Terms Sheet or confirmed by the Licensor in writing.
(104)
The Licensee must not withhold, set off or deduct any payment unless the Licensor agrees in writing.
(105)
The Licensor may transfer its rights and obligations under the Licence Agreement to an affiliate, successor or service provider where this does not materially reduce the Licensee’s rights. The Licensee may not transfer any rights or obligations without the Licensor’s prior written approval.
Schedule 1
Fees and Charges
General Notes
This Schedule forms part of the Licence Agreement.
The charges below are payable where the relevant event occurs. They are intended to compensate the Licensor for additional cleaning, administration, loss, risk, disturbance, replacement, repair or operational work, and are not intended as penalties.
If the Licensor’s actual loss, cost, damage, third-party charge or building management charge is higher than the amount stated below, the Licensor may recover the higher amount where permitted by law.
If a charge is stated as actual cost, it means the amount charged by the relevant contractor, supplier, building management, authority or service provider, together with any applicable bank charges, payment charges, taxes and reasonable administration costs.
All amounts are in Hong Kong dollars unless stated otherwise.
Charges
1
Late payment — 1% of the unpaid amount for each day of delay.
2
Smoking, vaping or prohibited openflame — HKD 5,000, plus actual cost of extra cleaning, deodorising, sanitising, repair, replacement and any related building management charge.
3
Lost, damaged or non-returned key, card, fob, remote or other access device — actual cost of replacement, reprogramming, lock replacement and related administration.
4
Unauthorised overnight stay where approval is required under these Terms or house rules, or unapproved resident — HKD 3,000 per person per night, plus any additional cost, loss or charge caused by the breach.
5
Unauthorised pet — HKD 3,000, plus actual cost of extra cleaning, deodorising, pest treatment, repair, replacement and any related building management charge.
6
Unauthorised party, event, gathering or business meeting — HKD 5,000, plus actual cost of extra cleaning, repair, replacement, security, building management charges and any related loss.
7
Late check-out or overstay — HKD 500 per hour or part of an hour, capped at one daily equivalent of the Licence Fee per day, plus any actual loss, cost or charge caused by delayed check-out, including loss caused by delay to the next check-in.
8
Excessive cleaning, abnormal odour, stains, pest treatment or sanitising caused by the Licensee, Resident or visitors — actual cost.
9
Damage to the Accommodation, Apartment, Shared Areas, Building, furniture, appliances,fittings, equipment or other provided items — actual cost of repair or replacement.
10
Missing items — actual cost of replacement.
11
Third-partyfines, penalties, claims or building management charges caused by breach of the Licence Agreement, house rules, building rules or law — actual amount charged, plus reasonable administration cost.
12
Failed payment, chargeback, refund, returned transfer or payment service issue caused by the Licensee — actual bank, payment service, currency conversion and administration cost.
13
Relocation requested by the Resident and approved by the Licensor — 30% of one monthly Licence Fee or, if no monthly Licence Fee is stated, 30% of the Licence Fee for the Stay Period, unless the Licensor agrees otherwise in writing.